1. Introduction

BANGUN JAYA TRANSINDO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business CRM platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number)
• Business information (company name, business details)
• WhatsApp Business API credentials
• Contact information of your customers
• Messages and conversation data

2.2 Automatically Collected Information

• Usage data and analytics
• Device information
• IP address and location data
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our CRM services
• Processing WhatsApp messages and conversations
• Managing customer contacts and relationships
• Improving our platform and user experience
• Sending service updates and notifications
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Data Sharing and Disclosure

4.1 Third-Party Services

We may share your information with:

• Meta/WhatsApp: For WhatsApp Business API functionality
• Cloud Service Providers: For hosting and infrastructure (Vercel, Supabase)
• Analytics Providers: For service improvement

4.2 Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for sensitive data
• Secure data transmission (HTTPS/TLS)
• Regular security audits and monitoring
• Access controls and authentication
• Data backup and disaster recovery

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: