1. Agreement to Terms

By accessing or using the BANGUN JAYA TRANSINDO WhatsApp Business CRM platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

BANGUN JAYA TRANSINDO provides a WhatsApp Business CRM platform that enables businesses to:

• Manage WhatsApp Business conversations
• Store and organize customer contacts
• Send broadcast messages
• Track conversation analytics
• Manage multiple agents and teams
• Integrate with WhatsApp Business API

3. User Accounts

3.1 Account Creation

To use our Service, you must:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Be at least 18 years old or have legal capacity
• Have a valid WhatsApp Business account

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.

4. Acceptable Use

4.1 Permitted Use

You may use the Service for:

• Legitimate business communications
• Customer relationship management
• Marketing with proper consent
• Customer support and service

4.2 Prohibited Use

You must NOT use the Service for:

• Spam or unsolicited messages
• Illegal activities or content
• Harassment or abusive behavior
• Violating WhatsApp's Terms of Service
• Infringing intellectual property rights
• Distributing malware or viruses
• Attempting to breach security measures

5. WhatsApp Business API Compliance

By using our Service, you agree to comply with:

• WhatsApp Business API Terms of Service
• WhatsApp Commerce Policy
• Meta's Platform Terms
• Applicable data protection laws

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Key points:

• You retain ownership of your customer data
• We process data as a service provider
• You must have proper consent from your customers
• You are responsible for data accuracy and legality

7. Fees and Payment

7.1 Service Fees

Service fees are based on your subscription plan and usage. All fees are non-refundable unless otherwise stated.

7.2 WhatsApp Charges

WhatsApp Business API charges are separate and billed directly by Meta/WhatsApp. You are responsible for these charges.

8. Service Availability

We strive to provide reliable service, but we do not guarantee:

• Uninterrupted or error-free service
• Specific uptime percentages
• Compatibility with all devices or browsers

We may perform maintenance, updates, or modifications that temporarily affect service availability.

9. Intellectual Property

9.1 Our Rights

The Service, including all content, features, and functionality, is owned by BANGUN JAYA TRANSINDO and protected by intellectual property laws.

9.2 Your Rights

You retain all rights to your customer data and content. By using the Service, you grant us a license to process and store your data to provide the Service.

10. Termination

10.1 By You

You may terminate your account at any time through your account settings or by contacting us.

10.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• You engage in prohibited activities
• Your account is inactive for an extended period
• Required by law or regulation

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BANGUN JAYA TRANSINDO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

13. Indemnification

You agree to indemnify and hold harmless BANGUN JAYA TRANSINDO from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions.

16. Contact Information

For questions about these Terms, please contact us: